Under pressure: woman collapses in the net and gets 30 euro penalty!

Under pressure: woman collapses in the net and gets 30 euro penalty!

Herrlingen, Deutschland - Waltraud Heduschka, an 82-year-old woman, wanted to quickly buy in the net market in Herrlingen on March 19, 2025. After parking, however, she experienced circulatory problems and was forced to seek her family doctor. Thanks to medical treatment with medication and infusions, her condition stabilized so that after about three and a half hours she could leave the doctor's office.

Although Heduschka was aware of the maximum parking time of 90 minutes, in this situation she believed that she should be granted the parking time because of an emergency. The parking lot she had used is electronically monitored. If the parking time is exceeded, a contractual penalty of 30 euros threatens, which is also enforced by the Parkdepot company. After Heduschka received the claim, she paid it immediately.

efforts for goodwill

Her son turned to Park depot by email to ask for goodwill and added a medical certificate. However, Park depot clearly pointed out that a corporal regulation was excluded because the doctor's office was not one of the partners. This answer left Heduschka a feeling of disregard because it was in a difficult situation and she expected a customer -friendly solution.

Johannes Mack, the chairman of the VdK local association Blaustein, intervened and wrote a letter to the management of Park depot, in which he asked for goodwill. Unfortunately, this request also remained without a positive answer, and Park depot held in his position. Netto brand-discount, the client of Park depot, emphasized that customer service has a high priority for the company and the monitoring of the parking spaces serves to avoid abuse. Christina Stylianou from Netto regretted that no customer -oriented solution could be found in this case, but promised to reimburse the fee already paid to Heduschka and to sensitize the employees on site.

legal framework conditions

More and more supermarkets are relying on private companies to monitor their parking spaces to ensure that they are not blocked by long -term parkers. In the event of parking violations, drivers can expect contractual penalties that are determined by the parking lot owners. However, these violations are not treated as regular fines, but as payment requests for contractual penalties, such as "https://www.bussgeldkatalog.org/park-control/"> Busseldkatalog.org explained.

The rights of drivers are clearly regulated. A contradiction to a request for payment must be made in writing and justified, whereby documents such as photos or testimonies can also be helpful. From a ADAC-article it can be seen that private companies such as park depot, which cooperate with supermarkets, are entitled to punish violations. Special conditions that have been confirmed by the German Federal Court of Justice apply to these business.

Overall, it becomes clear that the monitoring of parking spaces in German supermarkets will increase, while the rights of customers have to be carefully weighed in order to ensure fair and adequate treatment. Heduschka's situation raises important questions about the balance between parking space surveillance and the understanding of individual emergency situations.