Flight delays drive complaints in Königs Wusterhausen at a record level!
Flight delays drive complaints in Königs Wusterhausen at a record level!
in the world of travel, especially at Berlin Brandenburg (BER) Airport, a lot is happening. The district court of Königs Wusterhausen has a dramatic increase in flight lawsuit. In 2023, around 10,000 complaints have already been complained about, and the forecast for the entire year shows that this number could increase to over 22,000. For comparison: In the previous year there were around 15,500 cases. Loud [maz-online.de] (https://www.maz-online.de/lokales/dahme-spreewald/koenigs-wusterhausen/tievtungen-nac H-flight template-EU-Koenne-Justitz-Entlasten-Ey5ua5MPVnhsjkv6idutgxua.html? Outputtype = valid_amp) The lawsuits have to do with compensation for flight delays and failures as well as disputes with airlines and tour operators.
particularly noticeable: about 93 percent of all civil lawsuits that are negotiated at the district court come from passengers of BER. The increase is so striking that the court is considered one of the particularly burdened ones in Germany. In a survey by the “German Richterzeitung”, it achieved third place in the list of courts with the highest number of cases, behind Cologne and Frankfurt/Main. A good 125,000 lawsuits of passengers were recorded nationwide in 2023, an increase of around 80 percent compared to the previous year, such as rbb24.de.
Personnel emergency and AI support
The district court has already increased the staffing in order to master the challenges. 25 judges are currently working on passenger procedures, which corresponds to 19 full-time positions, while other procedures are looked after with only 11 workers. The court is aware of the problem, since with frequent delays, which are often between three and five hours, passengers reach for compensation claim. The federal politics also looks: The EU Parliament is currently discussing new regulations that provide that compensation should only be granted from a delay of four hours instead of three hours.In order to cope with the existing lawsuits more efficiently, the support of a AI-based assistance program called "Kai" is considered. This technology is intended to help accelerate the procedures and reduce the research effort for the judges. The pioneer of this technology is the district court in Frankfurt/Main, which has already had positive experiences.
The role of internet portals
A relevant factor for the explosive increase in the lawsuits are the numerous online portals that help passengers to enforce their claims. The German judge sees this as an important reason for the high number of lawsuits. These portals make it easier for travelers to demand compensation, which also contains the dishes. Stone of the kick -off are often flight delays and failures that lead to unpleasant situations for many travelers.
With these developments it is clear that at the airport BER and the Königs Wusterhausen district court will continue to be a lot of movement in the future, both legally and through political decisions. The coming months could be crucial whether the planned EU regulations will actually lead to relief.
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| Ort | Königs Wusterhausen, Deutschland |
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