Vacation in Kühlungsborn: Disappointment about dirty apartment!

Vacation in Kühlungsborn: Disappointment about dirty apartment!

Kühlungsborn, Deutschland - Katrin and Ulrich Schlegelmilch from Jena were looking forward to their vacation on the Baltic Sea, but reality exceeded their worst expectations. Shortly before the planned vacation on the Rhine, which was canceled just 14 days earlier, the two had booked an apartment in Kühlungsborn for 1550 euros for nine nights. On their arrival, however, they were disappointed by the accommodation: the photos on the Internet did not correspond to reality and led to considerable displeasure.

The apartment mainly turned out to be an apartment with a kitchenette in the entrance area and minimal wardrobe. A lack of equipment was particularly noticeable; There were dishes and cutlery, but breakfast boards and a tray were missing. The hob advertised as an induction cooker took a long time to heat up. There was no shaving mirror in the bathroom and the shower water went off badly. The balcony was heavily dirty, and the seating furniture in the living area was clear. In addition, the double bed in the bedroom could only be reached from one side in a bent post, since the slatted frame was broken and the mattress was laid through.

legal options for travel defects

The couple was upset about the quality of the accommodation, especially in relation to the high price. However, a complaint was not made to avoid discussions. This contradicts the legal options that tenants have in such cases. Travel law and tenancy law offer opportunities for rent reduction or even to withdraw from the contract, depending on the severity of the defects. Defects in holiday apartments, such as dirt or a lack of equipment, can significantly affect the vacation experience, which describes According to estimates, around 15 to 25 percent of vacationers are affected by travel defects. Therefore, tenants should know their rights and react quickly. A timely message of defects is crucial for the perception of the claims. Communication with landlords should be clear and factual in order to avoid misunderstandings.

preparation for future trips

For 2026, the Schlegelmilch have booked another apartment, which only costs half of the previous price and hopefully offers the necessary quality. The ADAC points out that travelers can also request compensation for uselessly spent vacation time in considerable defects. This could also be useful for other vacationers who have had similar experiences.

documentation of defects is particularly important. Photos and protocols can help make claims, as also emphasizes the ADAC . After the trip, claims have to be asserted promptly, whereby federations such as the ADAC also offer practical tips in order to efficiently enforce the rights for travel or rental defects.

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OrtKühlungsborn, Deutschland
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