Consumers on course: How to defend yourself against fiber optic traps!

Consumers on course: How to defend yourself against fiber optic traps!

Rheinland-Pfalz, Deutschland - The termination process of fiber optic contracts is increasingly problematic for consumers. The Consumer Center Rhineland-Pfalz warns that frequent telecommunications companies Reject dismissals illegally. In particular, households that are waiting for the construction of their fiber optic connections report an increasing number of complaints about the refusal of the providers to comply with these wishes.

The reasons that companies lead to rejection of the dismissals are diverse and often incomprehensible. Despite the termination conditions specified in the contract, which protect the rights of consumers, many users see themselves who have no basis. According to the consumer advocates, it is important to check in writing and to insist on the right to obstruct or terminate.

notice periods and rights

A fiber optic contract can even be terminated up to two years after the contract has been concluded if no construction work has taken place for the connection during this period. This was confirmed in December 2024 by a judgment of the Hanseatic Higher Regional Court (Az.: 10 UKL 1/24). The term of a fiber optic contract begins with the receipt of the order confirmation, which also brings a two -week cancellation period, which, however, enables termination from the minimum contract period (usually 24 months) after the cancellation period has expired, such as the Consumer center Rhineland-Palatinate emphasized

After this period, the contract can then be terminated monthly. It is crucial to know that providers are not allowed to simply reject terminations. Consumers should not be dismissed by incorrect reasons such as "revocation" or "termination not possible due to the connection that has not been activated".

consumer tips and support

Consumer advocates advise to check the provider directly in the event of dismissal problems. If the provider continues to resist, it is advisable to use the consumer advice center. This offers a lot of information about fiber optic contracts and termination procedures on your website. In addition, the consumer advice center is planning a website entitled "Why a fiber optic connection makes sense" on June 26 at 3 p.m. to further inform consumers.

It is also important that providers have not granted a special right of termination when switching to a new fiber optic provider. The regular contract term must therefore be waited for. However, the new provider can organize the termination of the old provider, which avoids possible losses of care, such as the Consumer Center explained.