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Record number of complaints: Deutsche Post pilloried!
In the first half of 2025, complaints about postal services rose to record levels. Causes and options for action are examined.
Record number of complaints: Deutsche Post pilloried!
In the first half of 2025, complaints about postal services to the Federal Network Agency totaled a record high of 22,981. This is an increase of 13.4 percent compared to the previous year and the highest value ever recorded in the first half of the year. For comparison: In the first six months of 2019 there were only around 8,700 complaints. People most often complain about delayed, incorrectly delivered or damaged packages and letters, with a significant 89 percent of complaints relating to Deutsche Post (DHL). This is reported by Welt.
Deutsche Post responded that although the number of complaints seemed high, it was small in relation to the millions of items delivered every day. At the same time, the company mentions that there were phases of operational restrictions, for example due to warning strikes at the beginning of the year and the extreme heat wave in June, which significantly reduced the workload.
How do you deal with complaints?
If there are problems, complaints should first be submitted directly to the postal companies, such as Deutsche Post AG and other private providers. The Bundesnetzagentur provides information about this. If defects are repeatedly shown, the company will be asked to defer the required quality. In the event of a dispute, the Federal Network Agency's Postal Arbitration Board can help to find a solution.
Consumers also have the opportunity to find out about practical tools. The Konsumerzentrale offers an application that enables an initial legal assessment of your case. If you have any doubts or before legal disputes, you are advised to seek personal legal advice. This means consumers are well protected and can find their way better in the often complex world of postal services.