Record number of complaints: Deutsche Post at the pillory!

Record number of complaints: Deutsche Post at the pillory!

In the first half of 2025, complaints about postal services at the Federal Network Agency added up to a record high of 22,981. This is an increase of 13.4 percent compared to the previous year and the highest value that was ever registered in the first half of the year. For comparison: In the first six months of 2019, there were only around 8,700 complaints. People most often complain about late, incorrectly cast or damaged packages and letters, whereby a considerable proportion of 89 percent of the complaints relate to Deutsche Post (DHL). This reports Welt.

Deutsche Post replied that the amount of symptoms appeared high, but was low in relation to the millions of daily shipments. At the same time, the company mentions that in phases, operational restrictions have occurred, for example through warning strikes at the beginning of the year and the extreme heat wave in June, which significantly reduced the workload.

How do you deal with complaints?

In the event of problems, complaints should initially be submitted directly to the postal company, such as Deutsche Post AG and other private providers. The Federal Network Agency. If defects are repeatedly shown, the company is asked to put the prescribed quality back. In disputes, the Federal Network Agency's arbitration board can help to bring about a solution.

consumers also have the option of finding out about practical aids. The Consumer Center offers an application that enables a legal initial assessment to your case. It is advised to claim personal legal advice in the event of doubts or judicial disputes. Consumers are well protected and can find their way around the often complex world of postal services.