Authority number 115: Available around the clock from Thursday!

Authority number 115: Available around the clock from Thursday!

From June 19, 2025, citizens can use the authorities number 115 in Chemnitz in Chemnitz in a completely new way. The city is switching to a modern language dialogue system (SDS), which provides information about frequent administrative questions around the clock. Callers can simply choose the 115 and get information whenever you want - even outside of regular service times. In this way, the accessibility for the population is raised to a new level.

The SDS leads the calls to intelligent voice announcements, and the callers can select predefined options by entering digits. For example, when choosing "ID card" you can be asked directly for specific topics such as "loss". This ensures a smooth process and a direct transfer of information through band announcements. If you have any questions that go beyond the standard offer, callers can be connected to an employee in the service center during the service.

advantages of the new system

The great advantage of the new language dialog system is improved accessibility and reduction in waiting times. If you call, you don't have to wait for an employee, but get the necessary information directly, which makes many repeated calls unnecessary. In addition, the city of Chemnitz deals with ongoing adjustments and individual voice announcements that were created especially for Chemnitz to constantly improve the user experience. The city also plans to continuously evaluate the results of the system and to accept constructive feedback.

The switch to the language dialog system is not only a technical progress, but also a financial. The costs are covered by the federal IT cooperation (FitKo), which means that the citizens: Inside in Chemnitz, continues to receive free service. Only the telephone costs of your own provider are incurred, whereby the 115 is contained in many flat rates and calls are usually charged at the local tariff. This means that the 115 service is easily accessible to everyone, regardless of whether you call home or from abroad.

a proven system

The authorities number 115 has already established itself as a central point of contact for citizens: inside who are looking for quick answers to their administrative questions. In Germany, this number is used by over 26 million people and covers concerns from all administrative levels - from municipalities to countries to the federal government. This makes the 115 an important building block in the German administrative landscape that is continuously developed.

whether for the application of a identity card, a certificate of good conduct, a birth certificate or a resident parking certificate - the language dialog system will primarily cover the frequently requested standard cases and thus improve the service for the Chemnitz population enormously. The introduction of new technologies that not only work efficiently, but are also user -friendly, shows that Chemnitz has a good knack for digital change.

The new language dialog system will enable noticeable relief for the service center, which already recorded a high call rate of 65 % in the second half of 2024. With this changeover, the city of Chemnitz shows that it is willing to break new ground and the needs of its citizens: take it seriously inside. For all questions about the topic 115, it is worth taking a look at the new possibilities that the city provides.

For more information about the new authorities number 115 and the possibilities that the language dialog system offers, you can (https://www.chemnitz.de/de/aktuell/Pressemitteilungen/detail/ge-115-erhaelt-sprachdialogsystem), 115.de Verwaltung-innovativ.de.