From July: Employment Agency announces the fight-this is how you communicate safely!

From July: Employment Agency announces the fight-this is how you communicate safely!

A new era of communication is just around the corner! From July 1, 2025, the Federal Employment Agency (BA) will stop accessibility via email nationwide. The property mailboxes of the agencies are directly affected, which can then no longer be used to contact us. Emails sent to this address are automatically rejected. According to barnim-aktuell.de , the step is on the protection of data and personal identity.

unencrypted emails are often not protected against unauthorized access. Therefore, the BA will focus on safe communication channels, such as the innovative app BA-Mobil. This app not only enables the secure transmission of application documents, but also access to a variety of online services. This includes video communication, online date bookings and much more.

The BA-Mobil app-a tool for everyone

per month, over 150,000 people use the BA-Mobil app to manage their concerns quickly and easily. The application offers users the opportunity to view appointments and to get in touch with their consultants. Registration takes place without any problems with the same access data as in the online portal of the BA, such as the Abg-net.de

The functions of the app are diverse, including a communication service with push messages for important information, an appointment overview and the management of placement proposals. Particularly useful: Since mid-2023, users have been able to safely upload their application documents directly via an upload function. This is how the entire process is made more efficient.

digitization as a key

The strategy of the BA, under the direction of CEO Andrea Nahles, aims at comprehensive digitization and automation. In addition to the use of cloud computing and artificial intelligence (AI), the BA wants to meet the needs of citizens and employers even better, such as faz-bm.de . Over 60,000 home office workstations show that modern way of working has long since moved in. These cloud initiatives are particularly important for the planning and implementation of e-services, which should be provided by the end of 2022 as part of the online access law.

The BA also faced the challenge of developing innovative and safe processes. A digital-change management team was launched to include employees in the transformation process. The BA should not only optimize its internal processes, but also react to the growing demands of the digital age.

With consistent focus on digital accessibility and security, the Federal Employment Agency shows that it actively shaping change. Instead of just reacting, the BA goes one step further and sets standards for communication in the public service. Stay tuned if this important institution continues to focus on digital innovations!