Lotto winner from NRW fights for payment: money blocked despite profit!

Lotto winner from NRW fights for payment: money blocked despite profit!

NRW, Deutschland - A 42-year-old man from North Rhine-Westphalia recently took part in the Eurojackpot via the Lotto24 portal and won 285.70 euros. But the payment of the profit turned out to be problematic. As Derwesten.de reports, however, did not want to verify his account.

The participant of the euro jackpot had problems with verification that led to a blocking of his game account. Customer service informed him that there are other game accounts in his name, but the man denies. He was asked to write an email to describe his concerns and ask for the deletion of the old accounts.

The payment of lottery gains can run differently depending on the platform. According to Lotto24.de , online lottery providers such as Lotto24 usually pay directly to the user account. Profits from 10 euros can be automatically transferred to the bank account, while profits over 250 euros are transferred directly even without activating the automatic payment.

In the case of larger ones, in particular from 10,000 euros, proof of identity is required, which can be sent to customer service by email. Lotto24 ensures that profits are paid within 1-3 working days, provided there are no technical problems.

In addition, it is important to know that lottery winners must collect their profit within three years after the game has ended. Profits that are not claimed in time expire regardless of the sum and go back to the lottery company. Every year, so many million euros are lost due to profits that have not been registered, reports lotto.web.de .

After a personal exchange with the 42-year-old winner, the customer service was finally able to restore the account so that he can now deposit his bank details and have the profit paid out. The spokeswoman for the lottery company emphasized that the protection of customers is a priority and that an official verification of the account was necessary before a payment could be made.