Saarbrücken starts digital revolution: Meldoo facilitates defects!

Saarbrücken starts digital revolution: Meldoo facilitates defects!

In times when digitization is the catchphrase of change in authorities, the city of Saarbrücken plans a radical step forward. In April 2025, the digital request management system Meldoo will be introduced there, which is intended to make citizens' concerns much easier. As reported Kommune21, it was previously necessary to report concerns by phone, email or traditional forms. Now you want to make reports to the citizens simply than ever.

The change process that goes hand in hand with the implementation of Meldoo includes not only the introduction of a new system, but also comprehensive organizational and structural changes within the administration. A detailed market analysis was carried out to identify the best solutions before you decided on Meldoo, developed by leanact.

successful introduction and adjustments

In order to record the specific requirements of the departments, an internal needs survey was made. A group of around 30 employees from different offices took part in an ideas workshop to categorize the concerns of the citizens in sections for Meldoo. The data protection officer and the staff council were integrated into the process at an early stage, which proved to be a clever move.

Communication and transparency focused on the entire change management process. When implementing Meldoo, great importance was placed on training for the administrative staff. These should be able to understand and use the advantages of the new system. In addition, there was a test phase several months, which served to optimize the internal processes before the official introduction.

The interest in digital solutions is not only noticeable in Saarbrücken. Nationwide, authorities have also recognized the need to offer their service lines faster and more efficiently. KPMG emphasizes that the digitization of the administration requires three central jumps: culture, organization and technology. Cultural challenges such as the fear of loss of job and the resistance to changes should not be underestimated. The necessary know-how in the facilities is often missing to successfully implement digital change.

new technologies as a key

Digitization thus remains a central topic for German municipalities and authorities, such as Egovernment. Due to digital infrastructure, public administration should not only act more efficiently, but also to the citizens. Innovative technologies such as artificial intelligence (AI) are increasingly being used. Chatbots and virtual assistants are wonderful tools to improve communication between citizens and the authorities.

In addition, initiatives such as Open Data promote free access to information and increase transparency. However, implementing these technologies requires comprehensive investments and adjustments within the administrative organization. At a time when security and the protection of sensitive data have a top priority, a robust security architecture and awareness training are of crucial importance.

The way to digital transformation is stony but necessary. The example of Saarbrücken shows that with a structured approach and openness, great progress can be made for new progress. Ultimately, not only the citizens, but also the administration themselves benefit from a modern and effective orientation.