ZWICKAU activates Portal Portal: Report damage online now!

ZWICKAU activates Portal Portal: Report damage online now!

In Zwickau, everything revolves around the return of the proven portal of defects "Where to pinch?". The popular "street and sidewalk damage" section will soon be accessible to citizens. Mayor Silvia Queck announced that the function is reactivated at the request of City Councilor Tristan Drechsel (BFZ) after it was deactivated to improve the service. This is likely to ensure joy among the intermediaries, since many rely on this direct line to the city administration in order to report defects related to their residential area. According to Freepresse.de This is an important step for rapid solutions in the cityscape.

But what exactly can be reported in the portal? The defect portal enables both the report of damage to roads and sidewalks as well as garbage deposits and other urban defects. The categories are deliberately chosen and cover the most common problems that can lead to rapid processing. Quiets that do not fit into the given categories can also be directed to the city administration by email or by phone. The reports should be described in detail, including the exact location. If you have photos available, you can also upload them, which makes processing much easier. The whole thing works via the platform wozwicks.zwickau.de.

The principle of the defect portal

As the users already know in the portal, the reports will receive confirmation on the screen and by email after creating their inquiries. This email also provides information about the status of publication or the answer to the message. It is interesting that reports are usually not made public immediately; You go through an examination phase between Monday and Friday. At this point it is pointed out that the portal is not intended for expression or public criticism. However, reports on incorrect parking or speed violations are forwarded to the responsible bodies. This filtering of the reports is of great importance for the city of Zwickau to work out the inquiries efficiently.

The users have it in hand: among the most common reports, problems such as wildly deposited garbage, street damage and defective lighting are often available. This also shows a survey of defect registration systems in other municipalities. In North Rhine-Westphalia, for example, many cities use apps to report the defect, which leads to more active citizen participation. The reports can be pursued via the app and the feedback from the urban bodies is tailored to inform citizens at short notice about progress, as kommunal.de.

• street damage/street lighting: 20.2%
• Transport: 25.7%
• General reports in the area of order: 33.5%
• Green care/cemeteries: 14.4%
• Canal deficiencies: 3.5%
• Defects on play and football sites: 1.5%
• Affected sports facilities: 1.2%

By simply operating the portal and the possibility of quickly reporting defects, not only the efficiency of the city administration is improved, but also strengthens the sense of responsibility of the citizens. In times when every voice counts, it is important to draw attention to grievances. The defect portal in Zwickau could therefore be the key to a clean and well -maintained city.