Act quickly when changing electricity providers: rights and tips for consumers!

Act quickly when changing electricity providers: rights and tips for consumers!

Anhalt-Bitterfeld, Deutschland - Anyone who recently chosen a new electricity provider or think about it could be well advised to find out more about their rights. Claudia Kreft from MDR advisor recommends quick action as soon as a letter from a new provider or a confirmation of termination of the previous provider lands in the mailbox. Even if you suspect that you have signed a new contract, it is worth becoming active. Consumers often encounter tricks and fraud that are the order of the day when changing the electricity provider. Therefore, it is important to be vigilant and, if necessary, react in good time to prevent possible problems.

An important point: For contracts that are concluded outside of business premises, consumers have a right of withdrawal of 14 days. If the instruction is inadequate, the period is extended to 1 year and 14 days. Therefore, a written cancellation request, ideally by registered letter, is very advisable.

right of withdrawal when changing providers

interested parties who consider the change of electricity provider are beneficial for a right of withdrawal. This also applies to online changes, whereby the legal deadlines of the BGB are used for distance sales. Here, too, the revocation must take place in writing. It is important to note that this right of withdrawal only applies to private power customers. A trader does not enjoy this regulation here, which is why it is crucial whether you register as a commercial or private customer.

If someone has changed a provider via an online current comparison, he is usually entitled to a full right of withdrawal, provided that the information was truthfully and did not register as a business customer. These provisions are essential to avoid misunderstandings and possible legal difficulties.

important tips for consumers

As the Federal Consumer Aid notes notes, it is of great importance for consumers to find out thoroughly before changing providers. Several advantages can be achieved with an attentive comparison of electricity providers. Anyone who is well informed has the best chance of choosing a reputable provider and protecting themselves from dizziness who may apply dubious practices. Ideally, you should keep all documents and contract confirmations carefully in order to be able to provide appropriate evidence in the event of disputes.

Further information and legal tips on consumer rights in the area of energy supply can be found at MDR advice , Federal Consumer Aid , as well as electricity provider Price comparison .