BGH judgment: Consumer advocates win against 1N Telecom!

BGH judgment: Consumer advocates win against 1N Telecom!

Eichsfeld, Deutschland - The 1N Telecom GmbH, which has been in the headlines in recent months, has again suffered shipwreck: The Federal Court of Justice (BGH) made a judgment on July 10, 2025 that sharply criticized the company's practice. According to Eichsfeld Nachrichten, a flat-rate reference to the general terms and conditions on the Internet is not sufficient in order to consider it effective in the contract. The company had sued the Thuringia Consumer Center after customers who signed a contract in paper form were only referred to the terms and conditions on the Internet.

The judgment has far -reaching consequences: the BGH called for precise links to a specific version of the terms and conditions and found that unclear references can also include future changes, which is completely unacceptable for consumers. This is a clear victory for the consumer center of Thuringia; It also demands that customers who conclude their contracts on paper also receive the terms and conditions in printed form.

high number of complaints

The complaints about 1N Telecom are now taking on alarming proportions. From January 2023 to March 2025, the consumer advice centers registered around 14,000 complaints nationwide, which relate to misleading information and the company's advertising methods. They often gained customers through writing who gave the impression that they came from Deutsche Telekom. It was not uncommon for those affected to only found out after the contract was concluded that they had actually changed a change of provider. This often led to additional claims from debt collection agencies if they terminated their contracts prematurely, such as [rbb online] (https://www.rbb-online.de/supermarkt/zupertatzkater/2024/aktuell-12-2024/1n-telecom-te-deutsche--elekom-dsl- contract- contractual protection.html)

in Thuringia, where the company was particularly active, the consultants of the consumer advice centers support around 830 customers in similar affairs. The latest success can be viewed as a milestone, because reports that the monthly inquiries are now even decreased to a low single -digit range.

customer rights in the focus

The latest developments also illustrate the need to raise awareness of customer rights. An overview of the essential rights that have been in force since the novella of the Telecommunications Act 2021 shows that consumers are protected when concluding contracts. These include, among other things, the right to a comprehensive contract formation in text form and compensation for disorders, unless the provider reacts within two calendar days. Damage if there is insufficient bandwidth or unused telephone connections are other topics that have to be observed, as the consumer center describes [https://www. consumer center.de/wissen/digitale-welt/mobilfunk-und-festnetz/wältere-kundenrecht-fuer-Fuer-und- and-internet- 65879).

Another judgment that the Leipzig District Court fell against 1n Telecom declared an enforcement notice invalid, which claimed a senior citizen for a landline contract and compensation. The case illustrates how important it is to take legal action in good time and insist on your own rights. According to Deutsche Telekom, over 75 % of customers did not want to switch to 1n Telecom - a clear indication of how much consumers suffer from the company's current practices.

The industry and consumers have eagerly observed the developments. It remains to be seen whether the legal regulations will be further tightened in order to regain the trust of customers and to push such rip -off practices a stop.