Speaking day with Citizens' Commissioner: Help for Sonneberger concerns!

Speaking day with Citizens' Commissioner: Help for Sonneberger concerns!

Attention the citizens of Thuringia! The Thuringian Citizens' Commissioner, Dr. Kurt Herzberg invites you to an important consultation day in the Sonneberg district office. On 12. August 2025 from 9:00 a.m. , interested parties have the opportunity to personally present their concerns to receive support in dealing with authorities. The speaking day takes place in room 240 in the Sonneberg district office, Bahnhofstrasse 66 , 96515 Sonneberg. In order to secure a fixed appointment, it is recommended to report on the telephone number 0361/57 3113871

dr. Herzberg offers free and unbureaucratic advice, in which citizens are in the foreground. It is advisable to bring relevant documents such as notices or other letters of the authorities in order to make the conversation as efficiently as possible. If a personal visit is not possible, concerns can also be sent by email to post@buergergerläutter-thueringen.de or in writing to mailfach 90 04 55, 99107 Erfurt . For more information about the work of Dr. Herzberg is worth a visit to the website Buergerläutter-thueringen.de .

an important contact person

dr. Kurt Herzberg, in office for 12 years now, will shortly leave his position in November 2025. His central task is to assist the citizens with problems with offices or authorities. In 2022, around 1,100 people turned to the civic representative. Inquiries particularly often concerned the processing time of BAföG applications, which is why this topic also received its own focus in the activity report. The following year, the inquiries rose to about 1,400 , which clearly shows how important support from the civic representative is.

Particularly frequent complaints revolve around long processing times, the difficulties in the accessibility of the authorities and the often incomprehensible administrative language. Dr. Herzberg recently also addressed the problem of an "administrative burnout" due to the overload of public administrations, which is reinforced by a lack of personnel and technical equipment. Such challenges not only lead to a higher burden on employees, but also to uncertainties with regard to the resilience of the authorities themselves, as in a contribution by antenn thuringia is.

in critical times, when contact with the authorities is becoming increasingly difficult, speaking days like that of Dr. Herzberg an ideal opportunity to receive support and advice. Take the chance to clarify your concerns!